Refund Policy
At Lemo TV, customer satisfaction is our priority. Please read our Refund Policy carefully before purchasing any subscription.
1. Digital Service Policy
Lemo TV provides digital IPTV services, which are delivered instantly after payment. Once the service is activated, it is considered used.
2. Refund Eligibility
Due to the nature of digital content and instant access, refunds are generally not available after activation. However, we may consider a refund under the following conditions:
- The service does not work due to a technical issue caused by Lemo TV
- The issue cannot be resolved by our support team
Refund requests must be submitted within 24 hours of purchase.
3. Non-Refundable Situations
Refunds will not be issued for:
- User’s internet issues or device incompatibility
- Incorrect device setup or failure to follow instructions
- Change of mind after service activation
- Free trials or promotional offers
4. Replacement or Fix
Instead of a refund, Lemo TV may offer:
- Technical support to fix the issue
- A replacement subscription
- Service extension
This decision will be made at our discretion.
5. Payment Processing
Approved refunds (if applicable) will be processed using the original payment method and may take several business days, depending on your payment provider.
6. Policy Updates
Lemo TV reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on this page.
7. Contact Information
If you have questions about our Refund Policy or need assistance, please contact us:
📧 Email: [email protected]
📞 Phone: +1 (464) 206-2015